Meet a Useful Human – Jeff Betancourt

Responsive, useful, and devoted in methods automation merely can’t be. We’re your group.

Every month, we acknowledge one in every of our Most Useful People in Internet hosting®.

Jeff Betancourt - Helpful Human
“As a part of the software program arm of Liquid Net, I get to work with a number of the most artistic and hardworking folks in WordPress.”

Meet Jeff Betancourt

Jeff Betancourt was born and raised in Rochester, New York, the place he presently lives. He has a Bachelor of Science diploma in Administration Info Methods from the Rochester Institute of Expertise.

Betancourt began his profession in tech within the IT division of an aerial imagery and software program firm. From there, he determined as a substitute to pursue a profession challenge accounting function for his metropolis’s college district (RCSD). His experiences in tech and accounting ready him to be an ideal match for his present function at GiveWP, the place he’s now a Buyer Success Advocate for 2 manufacturers: GiveWP and WP Enterprise Opinions.

Why did you be a part of Liquid Net?

I used to be excited to hitch Liquid Net as a part of the acquisition once they bought GiveWP.

What attracts you to the internet hosting business as a profession?

I like that Liquid Net has acquired plugin corporations to incorporate a number of the finest WordPress options as a part of the company—together with the hands-down finest WordPress donations plugin, GiveWP!

Is there one thing particular about Liquid Net you simply love?

As a part of the software program arm of Liquid Net, I get to work with a number of the most artistic and hardworking folks in WordPress.

What’s your favourite half concerning the firm tradition at Liquid Net?

My favourite half concerning the Liquid Net firm tradition is that it’s team-oriented. It’s straightforward to speak with different staff exterior of your group through Slack, Zoom, Google Hangouts, and Twitter.

In your eyes, what’s the distinction between Liquid Net and different employers?

In contrast to the company world that I used to be a part of prior to now, with strict formal costume codes and guidelines, at Liquid Net, you may be your self and put on your on a regular basis, regular garments. I really feel like this creates a nice environment realizing that your employer values your work greater than whether or not or not you put on a tie to take a look at spreadsheets.

What’s the largest milestone you’ve achieved?

I started working part-time in 2019, not realizing quite a bit about WordPress, and have grown right into a full-time place the place I remedy issues for patrons and get well numerous accounts.

Inform us about an incredible buyer expertise you’ve got had at Liquid Net.

At GiveWP, our buyer expertise is essential to us. One of many mindsets our entire group has adopted is to lower friction. We attempt to anticipate and remedy clients’ points and desires upon first contact. Taking this strategy has led me to many unbelievable buyer experiences and suggestions, together with this message I obtained from a buyer this September:

Jeff, you’re a rock star! Thanks! That is by far the BEST customer support I’ve ever obtained in my life, and I’m on the older finish of being a GenXer! I felt revered and knowledgeable, and also you addressed my considerations and anticipated and solved further questions. As soon as once more, thanks to your superb customer support!

What are you identified for at Liquid Net? What do folks particularly come to you for?

At Liquid Net, we particularly give attention to the shopper. Inside GiveWP, I’m identified for fixing clients’ licensing and subscription points, buyer account administration, and subscription income restoration. (I additionally ceaselessly play pranks on my workplace mate, Michelle Frechette, who nonetheless forgets to test for tape on her mouse when it isn’t working.)

What’s one factor you would like our clients knew about their internet hosting?

I want clients knew that Liquid Net can remedy many points by internet hosting and thru the various plugin options we provide inside StellarWP.

What’s your nickname at Liquid Net, and why?

I used to be as soon as given a Dundee Award for being the perfect Workplace Barista! (The trophy is a comedic reference to the tv present, The Workplace.)

Work apart, what are a few of your hobbies?

I like exploring the world, whether or not it’s a weekend getaway to the Adirondack Mountains, or an extended journey to Brazil, the Dominican Republic, Puerto Rico, and past.

What’s your favourite TV present?

The Workplace is my all-time favourite TV present.

What’s your favourite app?

I like Capital One. It’s simply so well-designed and straightforward to make use of. With a background in finance, I can respect when a monetary app is safe and designed to fulfill the shoppers’ wants.

If you happen to may have dinner with one well-known individual [dead or alive], who wouldn’t it be?

I believe it could be enjoyable to have dinner with Dangerous Bunny, who’s from Puerto Rico—my heritage, tradition, and whose music I like!

You could find Jeff on Twitter.
We hope you loved our collection, and keep tuned for the subsequent Useful Human profile.